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How mandototo Protects Your Account & Data

Your account security and payment protection are built into how we operate. We handle your personal information carefully, verify every withdrawal before it clears, and keep your data…

Account & withdrawal verificationPayment data separationData retention claritySupport contact transparencyIndonesia market compliance
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mandototo How mandototo Protects Your Account & Data
GET IN TOUCH

How to Reach Our Legal & Support Team

In-App Support Open the help icon in your account menu to reach our support team.
Account Settings Visit your account settings page to review your profile, payment methods, and communication preferences.
Escalation Path If your issue is not resolved through in-app support, your account menu includes an…
DATA & SECURITY

Account Security, Data Handling & Your Rights

Account Verification

When you open an account, we verify your identity and payment method to prevent fraud and ensure compliance with local law. Withdrawals require additional verification steps before funds leave our system. This protects both your account and our ability to process payouts reliably.

Payment Data Separation

Your payment information—DANA, OVO, GoPay and QRIS details—is held separately from your game activity and login credentials. Payment processors handle encryption and fraud detection. We do not store full payment details on our servers.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your lobby preferences, and detect suspicious login attempts from new devices. You can adjust cookie settings in your browser; blocking cookies may affect account access. We do not sell cookie data to third parties.

Data Retention

Account records, transaction history, and identity verification documents are kept for the periods required by law and our payment partners, typically 5–7 years. After that period, personal data is deleted unless legal obligation requires retention. You can request early deletion where law permits.

Request Your Data

Open your account settings and select 'Data Export' to receive a copy of all information we hold about you—account details, payment history, login records, and more. Export requests are processed within 15 business days and sent to your registered email address.

Account Closure & Deletion

You can close your account at any time through the account menu. Closing your account stops new deposits but keeps records for withdrawal verification and legal compliance. Full data deletion requests are reviewed separately and depend on outstanding balances and local law requirements.

Frequently Asked Questions About Legal & Your Account

mandototo operates where local law permits. Access and eligibility depend on local law in your region. We do not offer services in territories where our platform is prohibited. If your region changes its legal status or your location changes, your account access may be affected. Contact support if you have questions about your region's status.

Deposits via DANA, OVO, GoPay and QRIS go through licensed payment partners who handle encryption and fraud detection. Withdrawals require identity verification and account validation before funds are processed. Your payment details are stored separately from your login credentials. We audit withdrawal timing and flag unusual patterns.

Your account balance belongs to you. If you close your account, your balance remains yours and can be withdrawn at any time. Closing does not forfeit your funds. We keep transaction records after closure for compliance and dispute resolution. You can request account reactivation within a defined period depending on your region.

Yes. Open your account settings, select 'Data Export', and we will compile all information we hold—account details, payment history, login records, device activity, and support interactions. Export requests process within 15 business days and are sent to your registered email. You can download and store the file for your records.

We retain account records, transaction history, and identity verification documents for 5–7 years as required by law and payment partners. After that period, personal data is deleted unless legal obligation requires longer retention. You can request early deletion in writing where local law permits and no outstanding disputes exist.

Contact our support team immediately through the in-app help menu. Report the specific activity, date, and time it occurred. We will review your account, verify your identity, and take steps to secure it. If unauthorized withdrawals occurred, provide details so we can file a dispute with your payment provider and attempt recovery.

Go to your account settings and select 'Profile' or 'Payment Methods'. You can update your email, phone number, and address. Payment method changes take effect after verification. For substantial changes—like legal name or identity document type—contact support to complete verification. Updates typically process within 24 hours.

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